Elevators are my entertainment each workday. I work on the 29th floor and typically have at least 6 or more riders ascending/descending with me. My fellow riders were always staring at the floor; mumbled a floor number when unable to punch in their floor number but seldom made eye contact with other passengers of accent or descent.
I found it boring and inhumane. So the ‘smile and make eye contact’ mission was born. It amazes me still after 10 years of playing this little game how shocked and responsive people are. Recognition of a real live person finally means something.